At Dresshala, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a return policy to help you resolve any issues. Please review the details below to understand our return process.

1. Eligibility for Returns

You may return products purchased from our online store under the following conditions:

  • The return request must be made within 7 days of receiving the product.
  • The product must be in unused, unwashed, and undamaged condition, with all original packaging, tags, and labels intact.
  • Personalized or custom-made items cannot be returned unless there is a manufacturing defect.

2. Non-Returnable Items

The following items are non-returnable:

  • Customized or personalized products
  • Opened or used products (unless faulty or damaged upon delivery)
  • Gift cards and vouchers
  • Sale or discounted items (unless otherwise specified)

3. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at contact@dresshala.com or call us at +91 8902984850. Please provide your order number, product details, and the reason for the return.
  2. Return Authorization: Once we review your return request, we will provide you with a Return Authorization (RA) and the return shipping instructions.
  3. Packaging: Pack the item securely in its original packaging (if possible) to prevent any damage during transit. Include the original invoice or order confirmation.
  4. Return Shipping: You will be responsible for the cost of return shipping unless the product is defective or damaged. We recommend using a trackable shipping service for your return, as we cannot guarantee that we will receive your returned item.

4. Inspection and Approval

Once we receive the returned item, it will be inspected for eligibility based on our return criteria:

  • If the product meets our return requirements, we will approve the return and process your refund or exchange.
  • If the product is found to be used, damaged, or does not meet the return conditions, we will notify you, and no refund or exchange will be provided.

5. Refunds

  • Processing Time: Once the return is approved, the refund will be processed within 7-10 business days to the original payment method used at checkout.
  • Refund Amount: The refund will be for the cost of the product only. Shipping charges (if any) are non-refundable.
  • Partial Refunds: If the product is returned in a used or damaged condition, a partial refund may be issued based on the condition of the item.

6. Exchanges

If you would like to exchange a product for a different size, color, or model, please initiate a return and place a new order for the item you wish to receive. We cannot guarantee that the product you want to exchange for will be in stock at the time of your return.

7. Damaged or Defective Items

If the product you received is defective or damaged during shipping, please contact us immediately with the following details:

  • Photos of the damaged or defective item
  • A description of the issue
  • Your order number We will arrange for a replacement or a full refund depending on the availability of the item and the nature of the damage.

8. Contact Us

If you have any questions or need further assistance with a return, please don’t hesitate to contact us:

Thank you for choosing Dresshala. We are committed to providing quality products and excellent customer service, and we will do our best to resolve any issues you may encounter.